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Frequently Asked Questions

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How long is my WOF valid for ?

A new car gets a 4 year WOF, then every 2 years until it is 14 years old, then an annual WOF

Will they touch my baby car seat?

We need to inspect the seatbelts so don't put baby back into the seat until you're sure it's all secure.

Can I drive around my car while it has failed the WOF ?

If your current WOF has expired then legally you should only drive to have the vehicle repaired. Our Inspector will tell you if the fail items are critical safety items.

Will my WOF pass with an engine warning light on?

Generally not. Braking system and driver assist system (ADAS) warning lights are safety fails. But if it is only a service light then this will be OK.

What is involved in Compliance for a car ?

This process includes the Compliance Inspection, undertaking any necessary repairs or certifications, then having new plates issued for the vehicle.

How to I get my car Compliance ?

Book your car into any of our Compliance sites, subject to availability. If you were the last Registered owner simply bring in your Drivers License and pay the inspection fee. If you are not the last Registered owner you need proof of ownership or a Statutory Declaration completed to prove ownership. And your Drivers License ID.

How long does the Compliance inspection take ?

Compliance Inspection normally takes a day, then there may be repairs required. Once passed the vehicle is issued a WOF and it can now be registered to drive

What if the vehicle fails compliance inspection ?

Normal fails are for brakes, tyres or suspension items which we can fix, or you can take the vehicle to your own mechanic. If the vehicle has rust or previous collision repairs specialist certification may be required at additional cost. You have 21 working days to return for a free recheck.

What if I go over the 21 day recheck period?

After 21 days we are required to do a completely new inspection on the vehicle, and a new fee is payable. Sorry, it’s what we have to do.

What Hours do you operate?

Compliance operates Monday to Friday 8am to 4pm.

How can I pay for Compliance?

We accept cash, Visa, Mastercard and Afterpay. The Compliance inspection fee must be paid at drop-off.

Are you busy for a WOF now?

Our quieter times are midweek days and most mornings before 10am. Busiest times are Mondays, Fridays and Saturday mornings.

How long is the wait for my WOF – How long does a WOF take ?

This depends on how many people are ahead of you but generally allow 30 to 40 mins. If there is no-one ahead it will be quicker than that. If there looks to be a line ask at Reception and they will give you guidance

Can I get a discount on my WOF or Service ?

Yes we offer discounts for Gold Card, Students, Police, Fire Service, DHB and Ambulance staff. Just provide your relevant ID at reception.

Do I need a booking

No, no booking is required.

Opening hours

Monday to Saturday each week, except public holidays

Can you WOF Motorbikes

Yes we do Motorcycles but it pays to call and check we have a Motorcycle qualified inspector on site – there are few Motorcycle qualified WOF inspectors these days.

Can you do a COFA for my Uber ?

Yes. All our branches can do a WOF to COFA conversion, and update your COFA when in-service.

What is checked in a WOF ?

A WOF standard is assessed on the day of inspection only, not how it might be in 6 months time. A list of items covered in a WOF in here: www.drivesure.net.nz/whatsinawof (page to be created)

How long is my COFA for ?

PSV COF’s for Ubers and Taxi’s are 6 months, Rental Cars are 12 months.

What do I do when I arrive for my WOF or COFA ?

Look for the signs above the inspection lanes and park your car. Note the license plate number and come into reception to check in.

If the car fails it’s WOF how long do I have to fix it ?

There is a 28 day period to get WOF repairs done and return for a free Recheck. After 28 days a new inspection must be done, and a fee paid.

Do you do WOF repairs ?

Independence from WOF repairs is important to us and we will not fail it unless it’s broken. If it is a minor item like wiper blades or a light bulb the team can usually take care of that. Larger repairs like tyres or steering/suspension are best done by your usual mechanic or we can provide you a choice of repairers.

Can I do my WOF before it expires?

Yes, this is recommended to keep insurance current and use our quiet days. We will add up to 14 days onto your new WOF expiry if you bring it in early.

What should I do before a WOF or COFA ?

We need to inspect all seatbelts and the boot area so keep these clear and accessible. Check your lights are working and the tyres have good tread and air in them. Check your service sticker as you may want that done at the same time.

Can you check my oil at the same time as a WOF?

Yes, All Drivesure branches check your engine oil, and can do an oil change if you choose.

Can I bring my Dog ?

Of Course! We welcome dogs at Drivesure and usually have a water bowl and outside tie point available. Dogs cannot be in the vehicle during the inspection but you can bring them inside if they are people friendly.

Where can I get a WOF recheck ?

You can get a recheck at any Drivesure branch

How do I lift a Police Green or Pink Sticker ?

All Drivesure branches can lift pink or green stickered vehicles. Bring in the notice received so we know what it was ordered off the road for and our team will do the rest.

What payment form do you accept ?

All Drivesure branches accept Cash, Visa, Mastercard, AMEX, Debit cards and Afterpay.

Can you provide a WINZ quote ?

Yes, all Drivesure branches can provide WINZ quotes and accept green card payment.

Will you send me a WOF reminder ?

Absolutely, It is so easy to forget when your WOF is next due. We can send a TXT message, email or postcard. And that is all we send you, so no marketing emails – ever.

How do I make a complaint ?

If you have a complaint about Drivesure’s service you should go to our complaints form page www.drivesure.net.nz/complaints . We will respond within 3 working days and do our best to resolve the issue with you.

Can I get a Service with my WOF ?

Yes, you can get a basic fixed price service with your WOF. And a $25 combo discount !

What is included in the Drivesure Basic Service ?

Oil and filter change using OEM approved filters and Mobil oil. And a 15 point check of your engine and tyres.

What are your hours ?

Drivesure COFB open at 6am Monday to Saturday for the early birds.

Do I need to make a booking ?

Yes this is best so you are not waiting. We can often slip in last minute COF’s, so give the team a call and they will do what they can.

How do I make a Booking?

Just call your nearest Drivesure COFS location and our team will be happy to help.

Do I need to book a recheck for my COF ?

Yes, to save you time and prevent being stuck behind a truck and trailer waiting.

Are Rechecks Free at Drivesure ?

YES, your first recheck is free of charge. Subsequent rechecks may be charged though, depending on how much work is involved.

How long does a COFB inspection take?

This generally depends on the type of vehicle and number of axles. A 2 axle might take 20 minutes, and large truck and trailer 45 minutes.

What do I do on arrival ?

Park your vehicle in the inspection lane, remember to apply the brake and put it in gear Follow the walkway signage to reception and don’t forget your license plate and TSL numbers. Don’t use your cellphone while walking about please.

Can I bring it in before the COF expires?

Yes, we can add up to 28 days to your new expiry date.

Can you do a Pre-Check or VCR ?

Yes we do a COF Pre-Check to help preserve your Operator Safety Rating. If it passes the Pre-Check we can usually do the COF straight away, no re-booking required.

Does Drivesure have motorhome discount ?

Yes, Motorhome prices are 5% less than a COF, and NZMCA members get a further 10% off that. Great value!

What can I do before I come in:

Quick check of tyres (and inner wheels), Lights, window wipers, lights working on dash, No cracks in windscreen, Check Rust/ Corrosion issues, all things secure on vehicle ie Mirrors/ bumpers/ Sidegates/ Mudguards.

DRIVESURE

Locations

We have 7 locations. Find one near you!
Drivesure Vehicle Testing Stations are located Auckland wide, from West and South Auckland and one in Hamilton.
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Drivesure provides a fast and friendly WOF and COF service as well as Oil Changes and Compliance.

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find your nearest

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